Automate email and request handling
NOVENZA connects inboxes, forms, business rules and tracking tools to turn each request into a traceable action. The system can extract useful information, identify a category, suggest a priority, prepare a response and route the case. Teams retain approval over sensitive replies or assignments, while the history remains available inside the system of record. Exceptions stay visible instead of being silently processed.
The operational problem
Requests arrive through email, forms or messaging. They are sorted manually, forwarded repeatedly and sometimes lost between tools.
Who this is for
Sales, support, hospitality, B2B services or internal operations teams receiving recurring requests through several channels.
What we automate
- Read and extract useful information
- Qualify against your categories
- Prepare a response or create a task
- Route to the right team
- Keep history and follow-up alerts
How the system works
- Request received
- AI analysis
- Business rules applied
- Human approval when needed
- Action recorded
Tools and integrations
Microsoft 365 · Google Workspace · HubSpot · Salesforce · Slack · WhatsApp · Business APIs
Human validation and security
Sensitive actions remain subject to approval. Access, decisions and changes can be logged according to the project scope.
Example workflow
A sales enquiry can be identified, summarized, enriched with CRM data and presented to a manager before sending or assignment.
Progressive deployment
- Observe real requests
- Define categories and exceptions
- Test in assisted mode
- Enable actions progressively
Security and traceability
Access to inboxes, CRM and channels is limited to the required scope. Decisions, responses and errors can be logged, and sensitive actions held for approval.
Frequently asked questions
Does AI reply on its own?
Not necessarily. It can only qualify and prepare a response while you keep human approval.
Do we need to change inboxes?
No. The system connects to the tools already in use first.
Can it handle several channels?
Yes, when technical access and business rules are clearly defined.